# TrueNutrition

> TrueNutrition knowledge base – help articles and documentation.

## Common Questions

- [What are your hours of operation?](https://help.truenutrition.com/en_us/what-are-your-hours-of-operation-Syt2Q99weg.md): Our team is in office Monday through Friday between 84pm PST with the exception of all Federal holidays
- [I have a question. How can I reach your team for support?](https://help.truenutrition.com/en_us/i-have-a-question.-how-can-i-reach-your-team-for-support-B1F2Xq5Ple.md): Questions Concerns Were here to help Our friendly and knowledgeable staff is on hand to take care of all of your personal needs Email is typically the bes
- [My package says it was delivered, but I haven’t received anything yet. / I think my package is lost. What can I do?](https://help.truenutrition.com/en_us/my-package-says-it-was-delivered-but-i-haven't-received-anything-yet.-i-think-my-package-is-lost.-what-can-i-do-B1gYh759vge.md): If your tracking information shows that your package has been delivered but you havent received it we recommend waiting 12 days as carriers sometimes mark p
- [My order arrived incorrectly or damaged. How can this be resolved?](https://help.truenutrition.com/en_us/my-order-arrived-incorrectly-or-damaged.-how-can-this-be-resolved-r1qnm59wlg.md): Oh no Were so sorry to hear that Please snap a few photos and keep your product in its original packaging You can reach out to Customer Service via phone or
- [I love your products! Do you have an Affiliate Program?](https://help.truenutrition.com/en_us/i-love-your-products!-do-you-have-an-affiliate-program-r19h7q9veg.md): Yes we do Were thrilled that you love our products and would be excited to have you join our Affiliate Program As an affiliate you can earn commissions by 
- [I forgot to add something to my order. Can you help with that?](https://help.truenutrition.com/en_us/i-forgot-to-add-something-to-my-order.-can-you-help-with-that-Bycn795Dle.md): Unfortunately we are not able to modify an order once it has been submitted If your order has not yet processed or shipped we are more than happy to cancelr
- [Can I use more than one discount code?](https://help.truenutrition.com/en_us/can-i-use-more-than-one-discount-code-ByjnQ9cvge.md): Were sorry but only one discount code may be used per order
- [Your website mentions 3rd-party testing. How can I obtain a report?](https://help.truenutrition.com/en_us/your-website-mentions-3rd-party-testing.-how-can-i-obtain-a-report-rkon7q5Pxg.md): Shoot us an email were happy to help Simply let us know which materials youre interested in viewing reports for and we will email you the most recent lab
- [I forgot to apply my promo code!](https://help.truenutrition.com/en_us/i-forgot-to-apply-my-promo-code-S1wVTPTfe.md): Unfortunately promo codes cannot be retroactive

## Subscribe & Save

- [What is Subscribe & Save?](https://help.truenutrition.com/en_us/what-is-subscribe-and-save-r1j2QqqPeg.md): Subscribe  Save is a great way to ensure you never run out of your favorite products Select how often youd like to receive your order and well apply an auto
- [How can I cancel my subscription?](https://help.truenutrition.com/en_us/how-can-i-cancel-my-subscription-ry22Xc5Pgl.md): You can manage your subscription by logging into your account here You can cancel subscriptions or modify the frequency by clicking Manage Subscription from 
- [Can I apply a promo code to my subscription?](https://help.truenutrition.com/en_us/can-i-apply-a-promo-code-to-my-subscription-BynnQ5qvxl.md): Subscriptions are already discounted by 15 and may not be combined with other promotions discount codes or loyalty points
- [Can I swap an item in my subscription?](https://help.truenutrition.com/en_us/can-i-swap-an-item-in-my-subscription-BJ3n79qPxg.md): We are unable to swap items in subscriptions You may view your active subscriptions and cancel anything you no longer need in your Account Dashboard and purcha
- [Can I modify the flavor, ingredients, or boosts in my subscription?](https://help.truenutrition.com/en_us/can-i-modify-the-flavor-ingredients-or-boosts-in-my-subscription-SJanQ5cvel.md): Absolutely You can change the flavor up to 24 hours before your subscription processes by logging in to your account

## Order Status

- [My order says it’s being processed. How long does this typically take?](https://help.truenutrition.com/en_us/my-order-says-it's-being-processed.-how-long-does-this-typically-take-Sk63Qc5vxe.md): Well send you a confirmation email as soon as your order has been submitted and another with tracking information when we begin production on your order Most
- [My order has already shipped, but I need to change my address. What can I do?](https://help.truenutrition.com/en_us/my-order-has-already-shipped-but-i-need-to-change-my-address.-what-can-i-do-H1p3m59wel.md): Unfortunately we are unable to modify an order once it has been picked up by the shipping carrier If the order is unfulfilled we can update the shipping addr
- [Can I cancel my order?](https://help.truenutrition.com/en_us/can-i-cancel-my-order-SJA2Qq5vgg.md): Order cancellations must be done within 30 minutes of submitting the order and can be done so via email or phone Please note our hours of operation as we are 
- [Which payment options do you offer?](https://help.truenutrition.com/en_us/which-payment-options-do-you-offer-HyA2Qc9Dge.md): We currently support major creditdebit cards VISA Mastercard Discover AMEX PayPal AmazonPay Pay in 4 Shop Pay and FSAHSA TrueMed
- [When will I receive my order?](https://help.truenutrition.com/en_us/when-will-i-receive-my-order-HJ1aQ5qwgl.md): Once your order has been processed most orders are delivered within 57 business days There may be delays experienced from time to time related to promotions
- [Why wasn't my express order received within the expected timeframe?](https://help.truenutrition.com/en_us/why-wasn't-my-express-order-received-within-the-expected-timeframe-r1J67q9Dxl.md): Please note that express shipping only guarantees the number of days in transit following the original date of shipping based on the policies of our individual 

## Shipping 

- [What shipping methods do you offer?](https://help.truenutrition.com/en_us/what-shipping-methods-do-you-offer-HyC3Q95wgg.md): We use USPS FedEx and UPS as our shipping carriers for standard flatrate shipping Expedited options are available at checkout for our customers within the c
- [How can I track my package?](https://help.truenutrition.com/en_us/how-can-i-track-my-package-S1kp799Dge.md): Keep an eye on your inboxwell always send you a confirmation email as well as an update with tracking information when your order is printed by our productio

## Custom Mixes

- [What sweeteners do you offer?](https://help.truenutrition.com/en_us/what-sweeteners-do-you-offer-HkgTQ55vex.md): We offer three different sweetener options Stevia TrueFlavor Sucralose and Monk Fruit Each sweetener has its own dedicated tab under the flavors section f
- [What does "light", "regular", and "heavy" mean?](https://help.truenutrition.com/en_us/what-does-"light"-"regular"-and-"heavy"-mean-H1aXq5veg.md): When ordering your custom mix you have the option to control the flavor intensity Light means we will add half of the flavoring regular is our standard and 
- [Are your flavors vegan-friendly?](https://help.truenutrition.com/en_us/are-your-flavors-vegan-friendly-S1b6X55vge.md): Absolutely All of our flavorings are entirely nonGMO and do not contain any animal products whatsoever
- [What's the deal with the boosts?](https://help.truenutrition.com/en_us/what's-the-deal-with-the-boosts-HJbpX5cvll.md): We offer a variety of addins to boost the nutritional value of your mix Our current lineup includes MultivitaminMineral Branched Chain Aminos Essential A
- [Why can't I add supplement materials in the Custom Mix Generator?](https://help.truenutrition.com/en_us/why-can't-i-add-supplement-materials-in-the-custom-mix-generator-HkfTm5qvee.md): The Custom Mix Generator is strictly intended for foodgrade protein carbohydrate and fat powders We are unable to customize any other nutritional supplement
- [How can I view the nutritional breakdown of my Custom Mix?](https://help.truenutrition.com/en_us/how-can-i-view-the-nutritional-breakdown-of-my-custom-mix-ByGp7c5Plx.md): When creating your Custom Mix in the Generator you can view your basic macronutrients from the default screen You also have the option of clicking View Nutri
- [What is the typical recommended ratio of protein to carbohydrates post-workout?](https://help.truenutrition.com/en_us/what-is-the-typical-recommended-ratio-of-protein-to-carbohydrates-post-workout-ryX679qvxe.md): Most users will take the standard ratio of 21 carbohydrates to protein materials post workout As an example a customer will typically consume 60g of carbohyd

## Return Policy

- [Customer Support](https://help.truenutrition.com/en_us/customer-support-rJhR0mxPxg.md): 
- [What is your Return Policy?](https://help.truenutrition.com/en_us/what-is-your-return-policy-SJ7p7c5Dlg.md): Any protein or greens mix item ordered in a single pound can be returned within 30 days of delivery so long as there is 60 of the material remaining and in or
- [What if I don't like my custom mix?](https://help.truenutrition.com/en_us/what-if-i-don't-like-my-custom-mix-SkmTXccwel.md): We recommend ordering your custom mix in a single pound prior to committing to a larger size This is to ensure that you love the flavor and that it agrees wit
- [Do you offer exchanges?](https://help.truenutrition.com/en_us/do-you-offer-exchanges-rkVaX95Pel.md): Unfortunately due to the custom nature of our products we do not offer exchanges Any item ordered in a single pound can be sent back as a return and storec
- [Do you provide return labels?](https://help.truenutrition.com/en_us/do-you-provide-return-labels-B1EaXcqveg.md): 

## True Rewards

- [How do I access my rewards?](https://help.truenutrition.com/en_us/how-do-i-access-my-rewards-BkGDuyKUfx.md): Before accessing your rewards please make sure you have joined the rewards program and agreed to the program terms at checkout     Once youve joined you can
- [How to apply rewards?](https://help.truenutrition.com/en_us/how-to-apply-rewards-rkz6_kKIfe.md): In the True Rewards tab you can view the different ways to earn and redeem points     To redeem your points     Select the black Redeem Now button  You ca
- [Can I use my rewards points on my subscription?](https://help.truenutrition.com/en_us/can-i-use-my-rewards-points-on-my-subscription-Ske4KkFIzl.md): Rewards points can only be applied to the first order of a new subscription     Rewards points cannot be applied to subsequent recurring orders within the subs
- [Do my rewards points expire?](https://help.truenutrition.com/en_us/do-my-rewards-points-expire-SkFIFyK8Me.md): Yes unredeemed points expire after 12 months Redeemed points expire after 6 months

## International Shipping

- [What countries do you ship to?](https://help.truenutrition.com/en_us/what-countries-do-you-ship-to-By16mqcDxe.md): All Canadian orders are shipped with FedEx International Connct Plus  about 25 business days
- [What info do I need to place an international order?](https://help.truenutrition.com/en_us/what-info-do-i-need-to-place-an-international-order-HkepQ95Dgg.md): Please make sure that you provide a good contact number FedEx requirement We will not call you or text you this is solely for FedEx to contact you if anythi
- [How is my order shipped and how long is transit time?](https://help.truenutrition.com/en_us/how-is-my-order-shipped-and-how-long-is-transit-time-rywZWuA2fe.md): All internation